Policies & Procedures
1. Health, Safety & Child Wellbeing
Policy Statement
We are committed to providing a safe, healthy, and nurturing environment for every child. This includes ensuring appropriate supervision, hygiene, safe materials, and adherence to all health regulations.
Key Elements
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All activities use non-toxic, age-appropriate materials.
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Risk assessments done for every location/class to ensure physical safety (e.g. floors, furniture, props).
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Instructors must have First Aid and CPR certification.
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Protocols for handling illness, injury, allergies, etc. Parents must provide medical history and authorisations.
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Emergency and evacuation procedures are established and rehearsed.
2. Inclusion & Accessibility
Policy Statement
Glowing Minds Collective values all children and is committed to inclusion. We adapt our programs to ensure every child, including those with special needs or neurodiversity, has access to positive and meaningful participation.
Key Elements
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Staff trained in inclusive practices.
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Activities can be modified (sensory, physical, pacing) to suit diverse needs.
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Respectful, non‑discriminatory language and behavior always.
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Partnership with centre staff and/or parents to understand each child’s needs.
3. Conduct & Child Safe Environment
Policy Statement
We maintain high standards of ethical and professional behavior. Ensuring child safety and promoting respectful relationships is central to everything we do.
Key Elements
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All staff undergo background checks (Working With Children Checks) before working with children.
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Clear behavior management guidelines: positive reinforcement, respectful correction, avoiding any harsh punishments.
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Confidentiality of child and family information.
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Zero tolerance for abuse, neglect, bullying.
4. Program & Curriculum Quality
Policy Statement
We aim to deliver high-quality enrichment experiences that are developmentally appropriate, engaging, and aligned with our educational goals (confidence, creativity, autonomy, cognitive growth).
Key Elements
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Programs planned in advance and tailored to age 0‑5.
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Specialist instructors for different areas (music/drama/yoga/etc).
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Regular reflection & feedback with centres to improve quality.
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Use of observation to monitor child engagement and learning.
5. Payment, Cancellation & Fees
Policy Statement
Transparent and fair policies ensure mutual respect between Glowing Minds Collective and partner daycare centres or families.
Key Elements
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Fee schedule clearly communicated in advance (per session / block / term).
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Cancellation policy (how much notice needed, whether refunds or credits apply).
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Policy for missed sessions (no show, illness, etc.).
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What happens in case of unexpected cancellation (weather, instructor illness).
6. Privacy & Communication
Policy Statement
We treat personal information with respect. Clear, open lines of communication help build trust.
Key Elements
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Parents receive regular updates on their child’s participation and progress.
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Photos/videos are only used with parental consent.
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Records of children stored securely.
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Complaints policy: how parents, centres, or staff can raise concerns, how they will be addressed.
7. Staff Qualifications & Professional Development
Policy Statement
We ensure all instructors are suitably qualified and supported to deliver high-quality enrichment.
Key Elements
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Instructors must have relevant qualifications/certifications for their specialty (e.g. music teacher, yoga instructor, drama).
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Staff training in child safety, inclusive practices, first aid.
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Regular performance reviews or peer reflections.
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Ongoing learning: workshops, resources, feedback.
Disclaimer
These policies were last reviewed in September 2025. We are committed to maintaining best practices and may update our policies as needed. If you have any questions, feedback, or concerns, please don’t hesitate to contact us directly via our contact page.